Shipping policy

Bosak Retail Inc., referred to as "we" and "us," operates the website (https://mypond.ca), and by making a purchase through this website, you, the customer ("you"), agree to the following terms:

These terms are provided to ensure both parties are informed and in agreement regarding the arrangements, aiming to protect and establish expectations for our service.

  • 1. General
    • 1.1 Availability is subject to stock availability. If an item is out of stock, oversold, or available only through special order, we may be unable to fulfill all items at the time of purchase. To inquire about the availability of specific items, please contact us at info@mypond.ca
  • 2. Shipping Costs
    • 2.1. Orders over $250 qualify for free shipping to Canada or the Continental United States, excluding oversized items. Free shipping covers shipping expenses up to 10% of the order subtotal. If actual shipping costs exceed this amount, we may provide a shipping quote for the difference.
    • 2.2. Orders under $250 are subject to a flat shipping fee, which varies by geographical location.
    • 2.3. Oversized items are exempt from free shipping and incur calculated shipping costs based on weight, dimensions, and destination. In some cases, shipping may need to be calculated manually.
    • 2.4. Expedited shipping is available for select products and can be requested for a manual quote.
    • 2.5. Additional shipping services such as tailgate delivery, specific delivery times, or inside delivery can be arranged upon request.
    • 2.6. Carriers may apply surcharges, which we reserve the right to pass on to the customer.
    • 2.7. Shipping costs for out-of-service area deliveries may be re-quoted.
  • 3. Delivery Types
    • 3.1. Parcel shipping is used for most items under 150 lbs.
    • 3.2. Larger items are shipped via Less Than Truckload (LTL) freight service, offering curbside delivery only.
    • 3.3. White-Glove Delivery and Installation services are available for select products in the Toronto Area.
    • 3.4. Pick-up options are available at designated locations in the Toronto Area.
  • 4. Delivery Terms
    • 4.1. Transit times vary based on location and shipping method.
    • 4.2. Address changes can be accommodated before dispatch, with potential cost adjustments.
    • 4.3. We do not ship to P.O. boxes.
    • 4.4. Out-of-stock items will delay the order until available.
    • 4.5. Partial orders or split shipping may be offered in certain situations.
    • 4.6. Special orders have varying lead times and cannot be canceled after procurement or manufacture.
    • 4.7. Tracking information is provided, but not all carriers offer online tracking for all shipments.
    • 4.8. Weekend service is not available.
  • 5. Pre-Order Items
    • 5.2.1. This is a pre-order item.
    • 5.2.2. Shipping timelines may vary due to customs clearance, supplier delays, or other factors beyond our control.
    • 5.2.3. By completing your purchase, you acknowledge and accept possible delays in shipping.
    • 5.1. Items marked as "Pre-Order" are not held in stock at the time of purchase. These products are clearly identified on the product page and during checkout.
    • 5.2. When placing a pre-order, you acknowledge and accept the following conditions:
  • 6. Duties & Taxes
    • 6.1. Sales tax is applied automatically at checkout within Canada; international orders are exempt.
    • 6.2. Duties may apply to international orders and vary by country.
  • 7.Damage in Transit
    • 7.1. Damage must be reported within 2 business days of delivery.
    • 7.2. Damages must be documented with photos for resolution options.
  • 8. Cancellation
    • 8.1. Orders can be canceled for a full refund before dispatch.
    • 8.2. Canceling orders in transit may incur additional costs.
    • 8.3. Returns are accepted within 30 days of delivery, subject to conditions and return shipping costs.
    • 8.4. Certain items, such as customized or cut to size, are not eligible for return.
  • 9. Customer Service
    • For inquiries or assistance, contact customer service at info@mypond.ca